Privacy Policy for Elk Grove Plumbing, Drain, Heating and Air
Last Updated: January 7, 2026
1. Notice at Collection
This section serves as our Notice at Collection under the California Privacy Rights Act (CPRA). We collect the following categories of personal information: Identifiers (name, email, phone, address), Commercial Information (service history), and Internet/Network Activity (IP address, site interactions). We use this information to provide plumbing/HVAC services and for “cross-context behavioral advertising.” We retain this data only as long as necessary for the purpose for which it was collected (typically 7 years for service records but only 1 year for marketing).
2. Information We Collect and “Wiretapping” Disclosure
When you visit our site, we may use third-party service providers to facilitate communications and site functionality.
- Chat Services: We use tools (such as Podium) to provide real-time chat. By using these tools, you acknowledge that your communications may be intercepted, recorded, and processed by these third-party providers in real-time on our behalf for quality assurance and service purposes.
- Tracking Technology: We use cookies, pixels, and scripts (such as Google Analytics and Meta Pixel) to analyze site traffic. These tools only activate after your explicit consent via our cookie banner.
3. Your California Privacy Rights
As a California resident, you have the following rights:
- Right to Know: You may request a list of the personal information we have collected about you.
- Right to Delete: You may request that we delete your personal information, subject to legal exceptions (like active service contracts).
- Right to Correct: You may request that we fix inaccurate information.
- Right to Opt-Out of Selling or Sharing: While we are exempt from the formal “Do Not Sell” requirements of the CPRA, we voluntarily provide a Cookie Banner that allows you to block marketing trackers. You can access this by clicking “Cookie Preferences” on our cookie banner.
- Right to Limit Use of Sensitive Info: We do not use or disclose “sensitive” personal information (like precise geolocation) for purposes other than providing our services.
4. How to Exercise Your Rights
To submit a request, please use one of the following methods:
- Web Form: elkgroveplumbing@yahoo.com/contact
- Email: elkgroveplumbing@yahoo.com
- Phone: 916-714-7667
We will verify your identity before processing your request to protect your security.
5. Global Privacy Control (GPC)
Our website is configured to recognize and honor Global Privacy Control (GPC) signals. If your browser sends a GPC signal, we will automatically treat it as a request to opt-out of the “sharing” of your data for targeted advertising.
6. Service Provider Disclosure
We only share your data with “Service Providers” (like Podium or Google) under strict contracts that prohibit them from selling your data or using it for any purpose other than providing services to us.
California Privacy Rights (CCPA/CPRA Exempt Status)
Elk Grove Plumbing, Drain, Heating & Air is a local business that does not meet the revenue or data processing thresholds to be classified as a “covered business” under the California Privacy Rights Act (CPRA). As such, we are exempt from the specific “Do Not Sell or Share” opt-out requirements of the Act. However, we value your privacy and voluntarily provide a cookie banner where you can manage your tracking preferences. For any privacy questions, please contact us at elkgroveplumbing@yahoo.com.
